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RETURNS, REFUND AND EXCHANGE POLICIES
New Rugs are subject to full refund if returned in Seven (7) days of delivery; or, if returned after seven (7) days, but before thirty (30) days of sale, the customer may receive store credit for the purchase of a substitute rug. However, the returned new rug must be in its original unused condition.
Damaged rugs are not returnable for cash or store credit, unless the rug is damaged in transit and damage is reported at the time of delivery.
All antique and used rugs are not subject to cash refunds and are sold strictly on an “AS IS” basis with only exceptions being for rugs damaged or lost in transit. These rugs may be returned within thirty (30) days of sale for store credit to purchase a substitute rug.
Note: Some antique rugs have some minor color change (abrash), previous repair, non-parallel borders, weakened materials, worn borders, and diverse patterns, all of which make each rug unique.
for more information please call us at 831-647-9965